Our cancellation policy
England has a warm and wet climate, and it can often rain, even on summer days. As an outdoor business we operate year round in all weathers, and only cancel a session if we deem conditions to be unsafe due to high winds, high river flow or thunderstorms nearby.
The following outlines our policy regarding cancellation and rescheduling:
If your booking is cancelled at least a full 7 days prior to the activity start time you will be entitled to a full refund, less our booking engine / payment provider fees of 7%. You may reschedule your booking at no cost.
If your booking is cancelled between 24 hours and 7 days prior to the activity start time we will issue you with a voucher, valid for 12 months, to allow you to reschedule your booking to another time, subject to availability. We charge a £10 admin fee for rescheduling your session.
If you cancel your booking less than 24 hours prior to the activity start time you will not be entitled to a refund, and you will not be able to reschedule your booking. Note that we still have to pay our staff and booking engine costs if you cancel at the last moment. However if you know someone who could fill your slot, please contact us by email and we’ll try to accommodate them.
If we cancel your booking at any time, you will be entitled to either reschedule your booking to another time, or to a full refund.
Just to be clear, if the conditions on the day aren’t ideal, but the activity still takes place, you will not be eligible for a refund. We never cancel for rain, so if wet weather is likely please bring a waterproof jacket. If really extreme weather is forecast we will contact you regarding your session. If you don't hear from us, your session is going ahead!
To cancel or reschedule your session please email us on firstname.lastname@example.org
Richmond Bridge Boathouses
w3w /// give.tolls.rich
Lower Ham Road
Kingston upon Thames